Updated 15 September 2026
These terms cover purchases made directly from meitocheese.com. Orders placed through Amazon or eBay are handled through the relevant marketplace. Your statutory consumer rights are unaffected.
Who you are buying from
MeitoCheese is operated by MEICOM LTD, registered in England and Wales, company number 17172599. Registered office: 1339 High Road, Whetstone, London, N20 9HR, United Kingdom.
Contact us at info@meitocheese.com or 07903 880505. Please contact us for parcel-return instructions; the registered-office address is not advertised as a parcel-return or collection location.
Products, prices and orders
The product page describes the pack you are ordering and its current price and availability. Review your quantity, delivery address and order total before paying. The checkout shows the product price, any applicable taxes and delivery charge before you place your order. Payment methods currently available to you are shown at checkout.
Keep your order confirmation for reference. If we cannot supply your order, we will contact you and refund any payment for goods we cannot supply. We will not substitute a different product without your agreement.
Follow the instructions and ingredient information on the supplied product. Contact us before ordering if you need details about ingredients, allergens or suitability for your intended use.
Shipping and delivery
Orders from this website are fulfilled from our office stock. Where our UK standard delivery service is available, the current charge is £3.99 per order. The available delivery service and final charge are shown at checkout for your address.
We will deliver without undue delay and within 30 days of the order unless we agree a different delivery period with you. If delivery is delayed or an order has not arrived, contact us with your order number so we can investigate. This does not affect your legal rights concerning late or failed delivery.
We are responsible for goods until they are delivered to you or a person you nominate to receive them, subject to the rules that apply if you independently arrange your own carrier.
Cancelling an online consumer order
If you buy as a consumer, you can cancel without giving a reason from the time you order until 14 calendar days after the day you, or someone you nominate, receives the goods. If goods from one order arrive separately, the period ends 14 days after the day the last goods arrive.
Tell us clearly that you wish to cancel. You can email info@meitocheese.com, call 07903 880505, or write to the registered office above. Include enough information to identify the order. You can use the form below, but you do not have to. Send your cancellation notice before the cancellation period ends.
After cancelling, send the goods back without undue delay and within 14 calendar days after the day you told us. Contact us for the return address and instructions. You do not need our permission to exercise a cancellation right, and a request for instructions does not remove that right.
You pay the direct return postage for a change-of-mind return unless we have agreed otherwise. Keep proof of posting. This return-postage rule does not apply where we are responsible for faulty, damaged or incorrectly supplied goods.
Refunds after cancellation
For cancellation of a whole order, we refund the goods and the cost of our least expensive standard outbound delivery service. If you chose a more expensive delivery service, the extra cost is not refundable under the standard cancellation right.
We refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, evidence that you sent them back. If no goods need returning, the deadline is 14 days after you tell us you are cancelling. We use the original payment method unless you expressly agree otherwise, without a refund fee.
We may reduce a refund only to reflect a loss in value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning, where the law permits. We do not impose a general “food cannot be returned” rule.
Faulty, damaged or incorrect goods
Contact us if your goods arrive damaged, are faulty, do not match their description or are not fit for their stated purpose. We will arrange an appropriate remedy under your consumer rights and cover reasonable return costs where we are responsible. A receipt is not the only acceptable proof of purchase. The change-of-mind cancellation deadline does not replace or restrict your rights concerning faulty goods.
Optional cancellation form
You can copy this information into an email or letter. Send it to MEICOM LTD at info@meitocheese.com or the registered-office address above.
I/We give notice that I/we cancel my/our contract for the sale of the following goods:
- Goods and order number, if available:
- Date ordered / date received:
- Customer name:
- Customer address:
- Date:
- Signature, only if sent on paper:
Questions, complaints and business orders
Please contact us using the details above so we can help resolve an order problem. Consumer cancellation rights apply to consumer purchases; contact us before a business purchase if you need separate trade arrangements. Nothing in these terms removes rights that cannot lawfully be excluded.